Help

Oxigen automatically updates your screensaver by sending http requests to a website – just like a browser. Oxigen does not include spy-ware and does not “push” content onto your PC. The FAQs below will help solve any problems with your installation.



I see an error message when I click Set-up
  • Your user login must have administrator privileges to install software on your PC
  • Your PC must be running Windows Installer. Microsoft provides Windows Installer with your operating system. If not installed, you can download from www.microsoft.com
  • Still stuck?

My screensaver says it cannot receive updates
  • Oxigen requests updates via the Internet using http like your browser.
  • Your PC firewall may only allow specified applications to communicate via the Internet.
  • To receive updates configure your firewall to allow OxiProc.exe to request communication.
  • Still stuck?

My screensaver says it cannot find selected channel
  • The channel you selected cannot be found or is no longer available.
  • Right-click the Oxigen icon in your Windows toolbar and select Options.
  • Enter the name of a new Channel and click Update Channel.
  • You can find all live Oxigen channels in search
  • Still stuck?

My screensaver doesn't update
  • If your screensaver stops updating check your firewall and/or proxy settings as below.
  • If these settings havenot changed, Windows Updates may have affected your installation.
  • To correct, de-install via Add-Remove Programs and then re-install.
  • Still stuck?

How do I set my firewall to let the screensaver update itself?
  • Oxigen requests updates via the Internet using http like your browser; Oxigen does not “push” content onto your PC.
  • Most firewalls, by default, only block “pushed” inbound communication.
  • If your firewall blocks outbound requests, give OxiProc.exe permission to issue communicate.
  • For example, in Windows Firewall, click the Exceptions tab and Add Program, click Browse and select OxiProc.exe in C:\Program Files\Oxigen\bin.
  • Still stuck?

How do I configure the screensaver to work with my proxy server?
  • PCs in some large organisations communicate with the Internet via a proxy server.
  • If your PC does, you will need to configure Oxigen with your proxy settings:
  • Go to Start-Control Panel and click Internet Options
  • Click Connections tab and then the LAN Settings button
  • If the Proxy Server fields are filled in, make a note of the values
  • Right click on the Oxigen icon on your Windows tool bar and select Options
  • Update the Proxy Server Connection section with the settings noted above
  • Still stuck?

My screensaver displays a blank screen
  • Oxigen is aware of an incompatibility between Flash Player v 10.1 and the screensaver.
  • The short term solution is to uninstall Flash Player v 10.1 and to install Flash Player v 10.0.45.2 which is compatible.
  • Oxigen is in dialogue with Adobe to try to identify the cause of the incompatibility and to find a more permanent solution.
  • We are sorry for any inconvenience caused.
  • Still stuck?

Still stuck?
  • If the FAQs didn't help please e-mail helpdesk@oxigen.net.
  • You can send an automatic e-mail that captures your installation details via the Oxigen options panel.

Copyright Oxigen II Limited 2009